A good complaints system

A good complaints system.

Healthcare professionals should accept that mis­ takes are an inevitable part of clinical practice. Despite what patients may think – and many expect doctors to be infallible, and the healthcare system to be flawless – medicine by its very nature is risky. Accepting that things will not always go to plan, and that patients will complain, should make doctors think about developing their own syst...

The Business Case for Good Complaints Handling in Legal Services

A Joyful Heart is Good Medicine: Positive Affect Predicts Memory Complaints.

OBJECTIVE Positive affect (PA) systematically improves cognitive performance on a wide range of cognitive tasks, but the link between PA and subjective memory complaints (SMCs) is unclear. The aim of this study was to investigate the associations between PA (level and change) and SMCs over a 10-year span. METHODS Current data included participants who completed all measures in the Midlife in ...

Good Management in Light of the Competency-Based Administrative System

The administrative system is a means of achieving the goals of political, economic, social and cultural systems of any society. It seems the nature and content of administrative management system affected by the construction and nature of governing system in every society. Thus, there is a proactive relationship between these systems. Therefore Competency-Based Administrative System is Equivale...

Selecting a Good System: Procedures and Inference

We present two-stage experiment designs for use in simulation experiments that compare systems in terms of their expected (long-run average) performance. These procedures simultaneously achieve the following with a prespecified probability of being correct: (a) find the best system or a near-best system; (b) identify a subset of systems that are more than a practically insignificant difference ...